What the heck?! Jess and I were both extremely upset about this, as we have kept our flat really clean and couldn’t afford to spend extra cash in order to have a random cleaner come in. I then received a text from the downstairs flatmate asking if I had requested the cleaning service to which I (of course) replied no. There was no way we’d agree to this happening! Once I got home, I wrote and sent this email:
We haven’t even lived in our flat for more than a month so your concerns about the cleanliness of our property during the “last few months” should not concern us. We have bought a bunch of cleaning supplies – broom, toilet cleaner, sink cleaner, kitchen cleaner, etc. and we have kept our flat extremely tidy (and considerably more cleaner than the conditions were when we first moved in). I’m not sure how you would have viewed our communal living space without giving us advanced notice to view the space (as that is illegal), but if you HAD, you would have been happy with the way our flat looked. Please supply me with a list of standards and proof of how we haven’t reached these standards. If you can’t prove that our living spaces don’t reach standards, then I refuse to pay the amount and will bring it up to the authorities. Having a weekly cleaner is completely unnecessary, especially when we’ve already put our own money into cleaning supplies. Please contact me by phone to discuss this: 07495382538.
There, that was that. We’ll just wait to receive a reply and hope for the best. The next day (Thursday), I didn’t receive a reply. But after work, I got a text from Jess asking if I had been to the apartment at all that day, to which I replied no. But someone else had! Someone came into our flat while we were both at work without either of us knowing and cleaned (or attempted to clean) our already clean flat. They basically just moved furniture around (and didn’t put it back), used the supplies that we bought, used the towels that Jess had washed the day before, and left blue cleaner in the toilet. We were LIVID, knowing that someone had been there without us knowing, feeling violated and worried since neither of us had our bedroom doors locked, as we weren’t expecting anyone to come in (especially cause it was Thursday, not Tuesday). Jess called the agent, who didn’t really say much and I resorted to my email writing skills:
“Dear Mr. Muhammad,
Today we came home to our flat and were extremely upset and angry to find out that someone had been in our flat without our permission, and also without giving us any advanced notice. Someone had been inside our flat to clean it, even after we had both specifically said that we refused to accept this service. Not only had someone “cleaned” our apartment, but they didn’t put our furniture and materials back where they were previously, nor did they do a thorough job of cleaning the flat (as we have already done a better job ourselves). As we didn’t expect anyone to come in, both of our rooms were open and our possessions could have been taken without us knowing. Your email had said that cleaning would occur on Tuesdays and today is Thursday so we had absolutely no idea anyone would be coming into our flat. This is an ILLEGAL ACT and you CAN BE CHARGED FOR HARASSMENT!!!!!!
“Tenants have the right to live without unnecessary interference from the landlord, and also prevent them or anyone on behalf of the landlord to enter the premises. If a landlord disregards the law and enters the property without permission, they could be prosecuted for “harassment.” The law that sets out the definition of harassment in this context is the Protection from Eviction Act 1977:
“The landlord of a residential occupier or an agent of the landlord shall be guilty of an offence if –
(A) he does acts likely to interfere with the peace or comfort of the residential occupier or members of his household.”
You are required to give minimum 24 hours notice before coming into our flat and your email was hardly even sent 24 hours ago. Not only do we feel violated, but we feel unsafe living in our own home. This is a violation of privacy and should NEVER HAPPEN AGAIN. We did not agree to have cleaning done and we refuse to pay for this cleaning session, or any other cleaning sessions in the future. I hope you realize how serious this issue is and if it ever happens again, we will have to take legal action.
Excuse my language, but what assholes. They can’t do that! Ever! Absolutely ridiculous. They finally replied today:
“Hi Janelle Achtemichuk,
Thank you for your email and informing us about this.
We have asked the maintenance team to give us a report that they this has happened and why a proper notice was not served before the visit. They informed us that they mentioned it in the email that was sent regarding the cleaners but very strict instructions have been given to them regarding this that no one should ever visit to the property without giving proper notice. We would like to apologize to you for this and we assure you that this will not happen again in the future.
As per cleaners we have cancelled the service for your property and the cleaners will not visit your property anymore.”
Well thank goodness. So now that that’s dealt with, we can live at our flat in peace. Or not. A few hours later, we got yet another email:
This is to inform you that the general house meeting has been scheduled for your property on Thu, October 8, 10am – 11am to discuss about general house issues as well as inspect the condition of the property.
Hope to see you all in the meeting.”
What the heck?! Can’t they just leave us alone already? Well Jess and I will both be working during that time so I guess we’ll see what happens. I still feel like they’re planning on coming to view our flat while both of us are at work, which we’re not okay with. After school on Friday, I went shopping to buy all of my baking ingredients to make cupcakes (which is actually really difficult – I don’t think people bake very much over here so they don’t have huge bags of flour or sugar, or packs of margarine cubes). Pretty sure these are the most expensive cupcakes I’ve ever made, since I didn’t conveniently have all the ingredients in my cupboard, nor did I have muffin tins, a hand mixer, or a cooling rack. On the plus side, they were worth every penny (or pence, I guess), as they were absolutely delicious! Unfortunately I had to eat about three of them so they could all fit in the container I bought for them 😛 Anyway, I’m really excited to just enjoy this weekend and relax! Hope everyone’s enjoying the beginning of October! Love always
Ride – twenty one pilots